Media Release: February 13, 2015
On February 14, Auckland firm Cabchooze will launch their new high-speed native taxi app — an app designed to provide customers a safe journey at irresistibly low fixed fares for journeys beyond 10kms.
At first glance Cabchooze might seem like another Uber. However, there are some major differences:
Fares are fixed and Cabchooze's algorithm is free from the much-reviled surge pricing.
All taxis are supplied by licensed taxi companies, assuring passenger safety and professional service.
Every day Cabchooze customers get to "spin to win" for taxi dollars, which can be redeemed on taxi fares or with partner businesses.
Cabchooze enables customers to order a taxi with their smart phone. Customers just enter their pick-up and drop-off locations and then send a request to nearby taxis. The drivers then bid for the job.
"It's about giving consumers the best," says Cabchooze Project Director, BK Sharma. "Cabchooze enables passengers to choose the best possible deal for a taxi ride based on price, ETA and the driver's rating."
There are other benefits, too. Mr Sharma says that because the fare is agreed on at the beginning, people needn't worry about surge pricing or fear getting "ripped off" by unscrupulous drivers who take the "long way" and charge more.
Mr Sharma says that, unlike the similar Uber type ride sharing apps that compromise consumer safety by using assorted unlicensed taxi drivers, Cabchooze only uses licenced taxi drivers. "So, customers can rest assured that they will get safe, professional service as well a great deal," he says.
A 24/7 0800 number is also available to provide Cabchooze users round-the-lock customer service and fixed-fare bookings.
Will the Cabchooze app force drivers to work for less?
"Not at all," says Mr Sharma. "This is an IT platform that creates a virtual shop front to connect consumers with the closest taxi drivers in real-time.It increases the taxi drivers daily earning capacity which enables them to earn more in less time."
Mr Sharma says Cabchooze will keep the work flowing for drivers, irrespective of any change in the demand and supply pattern. During peak times when the nearest drivers are busy, the customer request automatically logs on to next closest drivers.
The February 14 launch will come in the wake of last year's successful beta launch. Mr. Sharma says the limited release allowed them to ensure the infrastructure was in place before tackling the market full on. "We learned a lot and are now ready to go," he says.
Website: www.cabchooze.co.nz Cabchooze/facebook
1.1 This privacy statement discloses the privacy practices for users of the App, including Users and Taxi Providers (as defined in the Terms and Use of Agreement).
2.1 We are the sole owner of the information collected on this App.
2.2 We will not sell, share, or rent this information, or information provided to us by ATOs about Taxi Providers, to others in ways different from what is stated in these Terms.
2.3 We collect information from Users and Taxi Providers at several different points on the App. We also gather, various information about the Users and Taxi Providers using this App. This information includes:
a) personal information, provided by you when you register and use the App (such as your first and last names, DOB, email, phone number, gender, ratings, billing information)
b) personal information, provided by you when using the App and/or through any other method (including without limitation correspondence, Requests, Bid disputes, non-payment and bookings);
c) personal information provided by ATOs about Taxi Providers relevant to the use of the App;
d) information from your mobile device, including device properties, device software and hardware platform, mobile phone carrier, geographical data, pixels and web beacons;
e) location information transmitted by your mobile device or other location-aware device;
f) information collected by us through click tracking in relation to your use of the App, including the content you provide and the content you access;
g) aggregated data, which tracks traffic to the App; and
h) cookies, which are pieces of information transferred to your mobile device/computer hard drive for record keeping (such as your preferences on the App).
2.4 Failure to provide necessary personal information when requested may result in certain functions of the App not being available to you.
3.1 If you participate in an activity on the App, your personal information will only be used for the purposes of that activity, unless you otherwise provide us with your consent.
3.2 Any personal information you provide may also be used by us for the following purposes:
a) to send you periodic emails through your nominated email address;
b) to obtain feedback on your use of the App or Taxi Services;
c) verification of your identity (including NZTA verification of Taxi Providers);
d) to monitor, develop and improve the App and ensure that content of the App is presented in the most effective manner for you;
e) to keep the App relevant and of interest to you;
f) to investigate any complaints relating to the misuse of the App/ Taxi Services
g) responding to any queries and/or comments you have sent to us; and
h) such other use that you authorise.
3.3 You will have the option to choose NOT to receive certain types of email communications from us. Emails will always contain a link at the bottom to be removed from the mailing list.
4.1 We may share personal information with any of our licensees, ATOs, NZTA, assignees, successors in title, associated companies, investors, shareholders, advertisers, partners and other affiliates for marketing and improvement in safety and transportation purposes. We may share aggregated information that includes non-nominative information and log data with transportation carriers, and/or trusted entities for industry analysis, demographic profiling and to provide advices as to where and /or how carriers, other business partners and/or trusted entities should propose or focus future services and/or pool resources individually and/or jointly.
4.2 We may also share personal information with other companies or individuals in the following limited circumstances:
a) where we have your consent, such as by opting-in to receive communications from third parties;
b) information may be disclosed to our employees or agents for the purpose of performing any services provided through the App;
c) information may be disclosed to Fundagroup Insurance Brokers Ltd, our angel investor or to trusted individual(s)/ agencies for initial/ series of rounds towards funding;
d) we may employ third party to facilitate our service, to provide the service on our behalf, to perform web development and/or other related services or to assist us in analysing the data to assess and improve further services. These third parties and/or our employees/consultants may have access to your information solely for the purpose of performing their role and responsibilities assigned;
e) we co-operate with law enforcement agencies. We may disclose and/or on demand share the information which we believe is appropriate, to protect the property and our right or a right of a third party, to protect public safety or to stop an activity which we may consider a public risk, illegal, unethical, or legally actionable activity or requested by law enforcement agencies; and
f) we may sell, transfer or otherwise share some or all of our assets, including your nominative information, in connection with the merger, acquisition, reorganisation, or sale of assets or shares or in an event of bankruptcy.
4.3 During a User's use of the App, we will share information, namely pick up and destination addresses with one or more Taxi Providers. Users' personal information remains concealed until a Bid is accepted by the User. After a Bid is accepted, the Taxi Provider will only use a User's personal information (including phone number) disclosed to it for the purpose of providing the Taxi Services. Taxi Providers do not store this information beyond the duration of the Taxi Service provided. All mobile devices store phone numbers of user (calls made/calls received) by default. Cabchooze App has no role/control on this.
4.4 By using this App, you consent to the use of your information for such purposes.
5.1 A cookie is a piece of data stored on the end-user's device containing information that relates directly to the end-user's visit to the App. Any information placed in the cookie is accessible only to us, and will not be sold or shared with anyone else under any circumstances.
5.2 We may use a cookie file containing information that can identify the device you are accessing the App from. The cookie file is anonymous and isn't linked to you as a person. We may use the information generated by "cookies" to:
a) track traffic patterns to and from the App including information like the services you use, the time you spend on each service and the date and time of your visit; and
b) enable you to enter our App and use certain services without having to sign in each time.
We use IP addresses to analyse trends, administer the App, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may share aggregated demographic information with our licensees, assignees, and successors in title, associated companies, investors, shareholders, partners, advertisers and other affiliates / consultants. This is not linked to any personal information that can identify any individual person.
This App may contain links to other apps/websites. Please be aware that we are not responsible for the privacy practices of such other apps/ websites. We encourage our users to be aware to read the privacy statements of each and every app/ website that collects personally identifiable information. This privacy statement applies solely to information collected by this App.
9.1 Any personal information that you provide to us will be collected and held in secured cloud server with providers worldwide. Under the Privacy Act 1993 you have rights of access to and correction of personal information that we hold.
9.2 Although we take reasonable steps to ensure that all data we use is accurate, we depend on you to update or correct their personal information whenever necessary. If your personally identifiable information changes (such as your email address etc.), you can contact us by email at email@example.com
10.1 As no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the App. These activities are conducted at your own risk.
10.2 The App uses cloud server technology - a refined, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. Future version may be introduced to add the feature in the App which assists in making payments using plastic cards.
10.3 If you have any questions about the security of the App, you can send an email to firstname.lastname@example.org
Changed on 18/11/2014
We provide information using the App and IT technology (including mobile, Internet and GPS) as a communication value based tool which may enhance taxi availability (location-based) and response time (proximity), bring the convenience factor, increase productivity of the taxis on New Zealand roads, provide /assist consumer needs on real time basis, provide mobile device and online Users with competitive deals for travelling safely ( with licensed Taxi Drivers) from A to B coordinated by supply and demand, consumer satisfaction, comfort and cool/easy factor (user friendly), and/or possibly result in happiness and time/cost saving for all Users and Taxi Providers.
1.1 The App allows all registered users (both mobile device and online users) ('Users') to 'e-hail'/request taxi transportation ('Taxi Services') ; and licensed taxi drivers of approved taxi organisations ('Taxi Providers') to provide Taxi Services when on duty (collectively, Users and Taxi Providers are referred to as 'you' or 'your'). We provide the App to assist users in determining the availability and fare of Taxi Services. In return, the App allows Taxi Providers to bid for the fare (NZ$) of the requested Taxi Service by offering a price ('Bid') and estimated time for arrival ('ETA') in minutes.
1.2 To use the App, Users must either download it on a suitable mobile device from an app market, including Google Play Store (for Android) or App Store (for Apple), or visit www.cabchooze.co.nz, and log in / register with their required details. Taxi Providers can apply to join the Cabchooze network by emailing email@example.com
1.3 We, as a company, do not provide Taxi Services, and we are not a transportation carrier or a taxi transportation intermediary. It is up to the Taxi Provider, (having NZ Passenger Driver licence and a NZTA approved vehicle) to provide Taxi Services which are scheduled through use of the App. As on date, we do not intend to provide Taxi Services or act in anyway as a Taxi Provider.
1.4 The App's Taxi Services are currently available in Auckland, New Zealand. We are a 100% NZ owned and operated company.
2.1 A User may request a Bid(s) by providing the information prompted by the App ('Request'). A User's Request will be automatically sent to Taxi Providers, who are keen to participate & within reasonable proximity to your location.
2.2 On receipt of a User's Request, Taxi Providers may provide a Bid which will be notified to the User vide the App. The Bid is inclusive of GST but does not include additional taxes, fees and bank charges on E-Cards (Credit Card, Debit Card, EFTPOS, etc.). Acceptance of non-cabchooze Taxi Vouchers, pre-pay cards or other forms of instruments/virtual currency will depend on the individual Taxi Driver. So, if you have one of those simply discuss with the Taxi Driver before boarding the cab.
2.3 Where multiple Bids are provided, the User can select to accept one Bid. If a User accepts a Taxi Provider's Bid, it is the User's responsibility to ensure that the Taxi Provider is authorised (sighting Driver's identification card) and his/her taxi meter is running. Subject to applicable laws and regulations, Taxi Providers shall charge the lowest fare of the Bid and the actual taxi meter price. If a User changes the final destination of the Taxi Service, or includes additional stops or passengers along the way, the Taxi Provider may charge a reasonable, higher price than the original Bid.
By using the App, you expressly represent and warrant that you are legally entitled to enter into these Terms. If you reside where age restriction is applicable, by using the App, you represent and warrant that you have right, authority and capacity to enter into and abide by the Terms. You are using this App for your sole use and risk. You will not authorise others to use your user status/password, and you may not assign or otherwise transfer your user account to any other person or entity.
4.1 When using the App (including registration as a User or joining the Cabchooze network as a Taxi Provider), you must provide accurate, current and complete registration and booking information. You must maintain the accuracy of such information by promptly notifying us of any changes. If you suspect unauthorized use of your account or access to your password, you should notify us immediately at firstname.lastname@example.org
4.2 You must comply with all applicable laws and regulations relating to your use of the App; not use the App for sending or storing any dummy Requests/Bids (without our consent), unlawful material or for fraudulent purposes. The App is used by you at your own risk. You will be solely responsible for any interference with mobile devices, computers or with other hardware or loss of data or financial loss . You will not:
a) use the App to abuse, cause nuisance, annoyance or inconvenience
b) impair the proper operation of the App or the CabChooze network
c) try to harm and /or defame the App directly or indirectly; and
d) clone, copy, resell, or distribute the App or other contents without our written permission.
4.3 You acknowledge and agree that:
a) this agreement is concluded with us only, and not the app market where the App is downloaded from (such as Google Play Store (for Android) or App Store (for Apple));
b) you shall not modify or make derivative works based upon the App;
c) you shall not reverse engineer or access the App in order to:
i) Build a competitive product;
ii) build a product using a similar idea, concept, features, functions, or graphics of the App; or
iii) launch an automated programme or script, including, but not limited to, web spider, web crawler, or any similar tools which may make multiple server requests, or unduly burden or hinders the operations and/or performance of the Taxi Service or App.
5.1 CABCHOOZE is our trade mark. All rights in respect of this trade mark are expressly reserved.
5.2 All other intellectual property rights relating to the App are our exclusive property and shall not be modified, copied, distributed, framed, displayed, or sold in any form without our prior written consent.
The App may include links to third party apps/ materials ('Linked Websites'). We will not be responsible for the contents of any Linked Website or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on, dealing or trading with third parties. These links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement or any association with their operators. You are responsible for complying with/ their terms and conditions imposed/ conditions by them.
If you have opted to Accept & Download the App or at the point of registration by ticking the box, We may directly/indirectly, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages for vouchers, coupons, taxi points, newsletters. You may request to unsubscribe at any time by sending us an email at email@example.com
8.1 To the extent permitted by law we exclude all responsibility and liability in relation to the App and we will not be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage however caused (whether direct, indirect, consequential, special, or loss of profits). Without limitation, we will not be liable to you for losses arising directly or indirectly from any failure, travel delay, error, interruption, changes, suspension, discontinuance, use or content of the App.
8.2 We provide the App for Taxi Services on a real-time basis, and use algorithms to analyse the data for information, modernisation of transport carriers' services and for management purposes. Taxi Co. (ATO) assesses the suitability, legality or ability of the Taxi Drivers under NZTA's chain of responsibility definition. Without limiting the foregoing, we have no responsibility or liability for any Taxi Services provided to Users by Taxi Providers. We shall not be liable for any loss, damage or injury which may be incurred by Users, accompanying passengers or any third person as a result of Taxi Services provided by Taxi Providers.
We may terminate your access to the App at any time for any reason without notice. We reserve the right to cease operating the App at any time.
We reserve the right to change these Terms at any time. You hereby expressly acknowledge and agree to be bound by the Terms, and any future amendments and additions to these Terms as published from time to time at www.cabchooze.co.nz and through the App. You are responsible for regularly reviewing these Terms. By continuing to use the App, you agree to be bound by the amended Terms.
These Terms will be governed by New Zealand law.
12.1 No joint venture, partnership, employment, or agency relationship exists between you, us or any third party provider as a result of these Terms or use of the App unless agreed by us in writing, but on non-transferable basis.
12.3 We may, in our sole discretion, permit Users to post, update, publish, submit, or transmit User content. By making available any User content on or through the App , you hereby grant to us a worldwide, irrevocable, non-exclusive, transferable, royalty free license, with the right to sub-lease, sub-license, to use , view, copy, adapt, modify, distribute, sell, license , publically display, broadcast, stream such User content. You hereby acknowledge that you are solely responsible for all User content that you make available and agree to these Terms.
Changed on 18/11/2014